Customer Handbook

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  1. Introduction
    1. Welcome Page
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
    5. Lofts at Atlantic Wharf
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. Massachusetts Bay Transit Authority
    4. Transportation Options Program
    5. Bicycle Racks
  3. Atlantic Wharf Garage
    1. Overview
    2. Entrance
    3. No Parking Areas
    4. Finding Your Way
    5. Taxi and Handicap Drop Off/Pick-up
    6. Parking Rates
    7. Monthly Parking Program
    8. Tenant Contractor Parking
  4. Building Management
    1. Atlantic Wharf Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. HVAC Systems
    5. Electrical Services
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Customer Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Customer Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Usage
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. Atlantic Wharf Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Customer Employees
    3. Access Control Coordinator
    4. Procedures For Issuing Identification Badges
    5. Employee ID Badge Responsibilities
    6. Visitors
    7. Large Meetings, Parties, Functions
    8. Contractors
  11. Customer "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Statement Surrounding COVID-19 Situation
  14. Building Improvements and Renovations
    1. Building Improvements & Renovations
    2. Additional Construction & Engineering Services
  • Laptops, PDAs, or other electronic equipment should be placed out of sight in a locked drawer or cabinet when not in use.
  • Do not leave electronic devices or other high value items in plain view in your vehicle.
  • Keep your purse, wallet, or other valuable items with you at all times or locked in a drawer or cabinet.
  • Do not leave a purse under a desk or a wallet in a jacket that’s left on a chair or behind an office door.
  • Do not hang your purse, or your jacket with your wallet in the pocket, on the back of your chair in a restaurant. If you place your purse on the floor, keep it between your feet.
  • Report to Atlantic Wharf Security any broken or flickering lights, dimly lit corridors, doors that do not lock properly, broken windows, or other safety hazards.
  • Check the identification of any strangers, delivery or repair persons. Do not be afraid to call for verification.
  • A simple “May I help you?” can go a long way in deterring a suspicious person. This question can be reasonably asked of anyone who is unknown to you.
  • If the person is there legitimately, the question will appear courteous and helpful. If the person is there for some unlawful reason, the attention will provide undesired visibility - most often, enough to drive a suspicious person away. Even individuals claiming to be looking for Human Resources, or for a friend or relative could be intruders or potential thieves.

If you notice any suspicious or unusual activity, immediately notify Atlantic Wharf Security at (617) 603-7190.