Customer Handbook

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  1. Introduction
    1. Welcome Page
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
    5. Lofts at Atlantic Wharf
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. Massachusetts Bay Transit Authority
    4. Transportation Options Program
    5. Bicycle Racks
  3. Atlantic Wharf Garage
    1. Overview
    2. Entrance
    3. No Parking Areas
    4. Finding Your Way
    5. Taxi and Handicap Drop Off/Pick-up
    6. Parking Rates
    7. Monthly Parking Program
    8. Tenant Contractor Parking
  4. Building Management
    1. Atlantic Wharf Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. HVAC Systems
    5. Electrical Services
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Customer Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Customer Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Usage
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. Atlantic Wharf Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Customer Employees
    3. Access Control Coordinator
    4. Procedures For Issuing Identification Badges
    5. Employee ID Badge Responsibilities
    6. Visitors
    7. Large Meetings, Parties, Functions
    8. Contractors
  11. Customer "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Statement Surrounding COVID-19 Situation
  14. Building Improvements and Renovations
    1. Building Improvements & Renovations
    2. Additional Construction & Engineering Services

Safety and security issues within tenant space are the responsibility of tenant management. Awareness, early intervention and prevention of workplace violence are tenant issues that are best dealt with by the tenant's human resources professionals, as well as managers and supervisors within the tenant’s organization. All tenants are encouraged to develop a workplace violence prevention program for their employees.

Tenants are advised to notify local authorities and to seek legal or other professional counsel regarding any threat of potential violence. Additionally, if the threat includes the potential for violence to occur on Atlantic Wharf Complex property, the information should be provided to Atlantic Wharf Property Management for response assessment and evaluation.

Atlantic Wharf Property Management also encourages tenants to utilize their own proprietary or contract security officers to provide security coverage within their leased space. Upon request, Atlantic Wharf Property Management can provide tenants with contact names and telephone numbers of local contract security firms. Tenants shall not deploy their own proprietary or contract security officers in the common areas of the property without express approval from Atlantic Wharf Property Management.

Any acts or imminent threats of violence on the Atlantic Wharf Complex property should be reported directly to Atlantic Wharf Office Tower Security at (617) 603-7190 for response from the Boston Police.