Customer Handbook

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  1. Introduction
    1. Welcome Page
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
    5. Lofts at Atlantic Wharf
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. Massachusetts Bay Transit Authority
    4. Transportation Options Program
    5. Bicycle Racks
  3. Atlantic Wharf Garage
    1. Overview
    2. Entrance
    3. No Parking Areas
    4. Finding Your Way
    5. Taxi and Handicap Drop Off/Pick-up
    6. Parking Rates
    7. Monthly Parking Program
    8. Tenant Contractor Parking
  4. Building Management
    1. Atlantic Wharf Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. HVAC Systems
    5. Electrical Services
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Customer Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Customer Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Usage
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. Atlantic Wharf Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Customer Employees
    3. Access Control Coordinator
    4. Procedures For Issuing Identification Badges
    5. Employee ID Badge Responsibilities
    6. Visitors
    7. Large Meetings, Parties, Functions
    8. Contractors
  11. Customer "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Statement Surrounding COVID-19 Situation
  14. Building Improvements and Renovations
    1. Building Improvements & Renovations
    2. Additional Construction & Engineering Services

Unauthorized Individuals

Based upon information provided by the tenant regarding a specific unauthorized individual who poses a threat of violence, Atlantic Wharf security officers on patrol or stationed on post may be instructed to be

vigilant for attempts at entry made by unauthorized individuals.

 

However, there can be no assurance that unauthorized individuals will be noticed by Atlantic Wharf Security and/or prevented from gaining access to the property or tenant space.

 

Furthermore, even if an unauthorized individual is observed on the property, the Atlantic Wharf Security staff does not have the legal right to detain or request the unauthorized individual to leave the property based solely on his/her presence on the property. Under these circumstances, the Atlantic Wharf Security staff’s action would be limited to observing the individual’s behavior, notifying tenant management of the observation and/or notification to Boston Police, as determined in advance by tenant management.

If there is an outstanding court issued restraining order or arrest warrant in effect at the time of the unauthorized individual’s observation, Atlantic Wharf Security can request immediate Boston Police response to enforce the court order. However, it will be necessary for Atlantic Wharf Security to possess a copy of the court order to provide it to Boston Police upon their arrival.

 

Security Escorts

Atlantic Wharf Security may provide security escorts within Atlantic Wharf Complex upon request. Any tenant employee can request this service by calling (617) 603-7190. However, since a security officer may not always be readily available, advance notification is encouraged to avoid any delays in waiting for an escort. It is important to note that the security escort cannot go beyond the Atlantic Wharf Complex property and the sole purpose of the escort is to provide a uniformed security officer as a visual deterrent and to provide timely communication for requesting Boston Police assistance if necessary during the escort. Atlantic Wharf Security officers do not have authority to restrain or arrest suspects.