Customer Handbook

Unauthorized Individuals

Based upon information provided by the tenant regarding a specific unauthorized individual who poses a threat of violence, Atlantic Wharf security officers on patrol or stationed on post may be instructed to be

vigilant for attempts at entry made by unauthorized individuals.


However, there can be no assurance that unauthorized individuals will be noticed by Atlantic Wharf Security and/or prevented from gaining access to the property or tenant space.


Furthermore, even if an unauthorized individual is observed on the property, the Atlantic Wharf Security staff does not have the legal right to detain or request the unauthorized individual to leave the property based solely on his/her presence on the property. Under these circumstances, the Atlantic Wharf Security staff’s action would be limited to observing the individual’s behavior, notifying tenant management of the observation and/or notification to Boston Police, as determined in advance by tenant management.

If there is an outstanding court issued restraining order or arrest warrant in effect at the time of the unauthorized individual’s observation, Atlantic Wharf Security can request immediate Boston Police response to enforce the court order. However, it will be necessary for Atlantic Wharf Security to possess a copy of the court order to provide it to Boston Police upon their arrival.


Security Escorts

Atlantic Wharf Security may provide security escorts within Atlantic Wharf Complex upon request. Any tenant employee can request this service by calling (617) 603-7190. However, since a security officer may not always be readily available, advance notification is encouraged to avoid any delays in waiting for an escort. It is important to note that the security escort cannot go beyond the Atlantic Wharf Complex property and the sole purpose of the escort is to provide a uniformed security officer as a visual deterrent and to provide timely communication for requesting Boston Police assistance if necessary during the escort. Atlantic Wharf Security officers do not have authority to restrain or arrest suspects.