Customer Handbook

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  1. Introduction
    1. Welcome Page
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
    5. Lofts at Atlantic Wharf
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. Massachusetts Bay Transit Authority
    4. Transportation Options Program
    5. Bicycle Racks
  3. Atlantic Wharf Garage
    1. Overview
    2. Entrance
    3. No Parking Areas
    4. Finding Your Way
    5. Taxi and Handicap Drop Off/Pick-up
    6. Parking Rates
    7. Monthly Parking Program
    8. Tenant Contractor Parking
  4. Building Management
    1. Atlantic Wharf Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. HVAC Systems
    5. Electrical Services
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Customer Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Customer Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Usage
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. Atlantic Wharf Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Customer Employees
    3. Access Control Coordinator
    4. Procedures For Issuing Identification Badges
    5. Employee ID Badge Responsibilities
    6. Visitors
    7. Large Meetings, Parties, Functions
    8. Contractors
  11. Customer "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Statement Surrounding COVID-19 Situation
  14. Building Improvements and Renovations
    1. Building Improvements & Renovations
    2. Additional Construction & Engineering Services

There is a truck load limit of 250 lbs per square foot in the concourse and loading dock areas. Loading dock is limited to trucks no greater than 35 feet in length and 13 feet in height. No more than two trailers are allowed in the loading dock at the same time. No engine idling is permitted in the dock and concourse areas. Truck engines must be shut off to prevent exhaust fumes from entering the building. No packing materials, pallets, trash, or any other delivery related debris is allowed to be left on the dock.
 

General Provisions:

  • All deliveries must be pre-authorized in advance through the Atlantic Wharf Building Management by entering all visitors/vendors/contractors into the system.
  • The Loading Dock Master will determine loading areas for the delivery of materials. The parking limit at the loading dock is thirty (30) minutes during business hours (6:00 am – 6:00 pm, Monday through Friday, legal holidays excepted). Loading areas for the delivery of materials during non-business hours will be coordinated by Security.
  • All deliveries requiring more than thirty (30) minutes of delivery truck parking on the loading dock must be scheduled in advance via special reservations for non-business hours.
  • Truck docks and loading areas are to be used for loading and unloading only. Any vehicle left unattended will be towed away at its owner’s expense.

 

Reservations for Extended Loading Dock Time 

  • Reservations for extended loading dock time can be made by submitting a request, including date, times, purpose and any other special needs, at least twenty-four (24) hours in advance. All requests should be submitted by a Tenant Representative via www.bptenantservices.com.
  • Extended loading dock time is only available during non-business hours: 6:00 pm – 6:00 am Monday through Friday, and all day Saturday and Sunday.