Customer Handbook

Download PDF

  1. Introduction
    1. Welcome Page
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
    5. Lofts at Atlantic Wharf
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. Massachusetts Bay Transit Authority
    4. Transportation Options Program
    5. Bicycle Information
  3. Atlantic Wharf Garage
    1. Overview
    2. Entrance
    3. No Parking Areas
    4. Finding Your Way
    5. Taxi and Handicap Drop Off/Pick-up
    6. Parking Rates
    7. Monthly Parking Program
    8. Tenant Contractor Parking
  4. Building Management
    1. Atlantic Wharf Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. HVAC Systems
    5. Electrical Services
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Customer Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Customer Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Usage
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. Atlantic Wharf Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Customer Employees
    3. Access Control Coordinator
    4. Procedures For Issuing Identification Badges
    5. Employee ID Badge Responsibilities
    6. Visitors
    7. Large Meetings, Parties, Functions
    8. Contractors
  11. Customer "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
    3. Chemical Purchasing Policy
    4. Hardscape and Landscape Management Plan
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals & Pest Control
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Statement Surrounding COVID-19 Situation
  14. Building Improvements and Renovations
    1. Building Improvements & Renovations
    2. Additional Construction & Engineering Services
    3. Construction Safety Policy
  15. Support Biodiversity
    1. Best Bees

Atlantic Wharf Security serves the complex 24 hours a day, seven days a week. The Atlantic Wharf Office Tower Security Lobby Desk can be contacted at (617) 603-7190.

 

Security Staff

  • Atlantic Wharf Property Management contracts with a security services firm to provide uniformed security officers.
  • A uniformed security officer is posted at the Atlantic Wharf Office Tower Lobby Desk 24/7.
  • An additional uniformed security officer provides random foot patrols around the interior and exterior of the property and is available for response to incidents, emergencies or general requests for assistance.
  • The Boston Properties Control Center – located at the Prudential Center – is staffed around-the-clock to monitor energy management alarms, provide backup for security systems monitoring and to initiate response to incidents or requests for assistance.

 

Security Systems

  • Extensive closed circuit television cameras monitor various locations throughout the Atlantic Wharf Complex.
  • Radio communication systems provide continuous contact among all security staff.
  • Public emergency assistance intercoms are located throughout the garage and provide direct voice communication to the Atlantic Wharf Security. A card access system provides office building access control (See Access Control Section for more information).