Customer Handbook

Atlantic Wharf Security serves the complex 24 hours a day, seven days a week. The Atlantic Wharf Office Tower Security Lobby Desk can be contacted at (617) 603-7190.


Security Staff

  • Atlantic Wharf Property Management contracts with a security services firm to provide uniformed security officers.
  • A uniformed security officer is posted at the Atlantic Wharf Office Tower Lobby Desk 24/7.
  • An additional uniformed security officer provides random foot patrols around the interior and exterior of the property and is available for response to incidents, emergencies or general requests for assistance.
  • The Boston Properties Control Center – located at the Prudential Center – is staffed around-the-clock to monitor energy management alarms, provide backup for security systems monitoring and to initiate response to incidents or requests for assistance.


Security Systems

  • Extensive closed circuit television cameras monitor various locations throughout the Atlantic Wharf Complex.
  • Radio communication systems provide continuous contact among all security staff.
  • Public emergency assistance intercoms are located throughout the garage and provide direct voice communication to the Atlantic Wharf Security. A card access system provides office building access control (See Access Control Section for more information).