Customer Handbook

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  1. Introduction
    1. Welcome Page
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
    5. Lofts at Atlantic Wharf
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. Massachusetts Bay Transit Authority
    4. Transportation Options Program
    5. Bicycle Racks
  3. Atlantic Wharf Garage
    1. Overview
    2. Entrance
    3. No Parking Areas
    4. Finding Your Way
    5. Taxi and Handicap Drop Off/Pick-up
    6. Parking Rates
    7. Monthly Parking Program
    8. Tenant Contractor Parking
  4. Building Management
    1. Atlantic Wharf Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. HVAC Systems
    5. Electrical Services
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Customer Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Customer Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Usage
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. Atlantic Wharf Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Customer Employees
    3. Access Control Coordinator
    4. Procedures For Issuing Identification Badges
    5. Employee ID Badge Responsibilities
    6. Visitors
    7. Large Meetings, Parties, Functions
    8. Contractors
  11. Customer "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Statement Surrounding COVID-19 Situation
  14. Building Improvements and Renovations
    1. Building Improvements & Renovations
    2. Additional Construction & Engineering Services

Single Stream Recycling

Atlantic Wharf Office Tower is proud to offer all customers a comprehensive single stream recycling program as part of our standard building services. In addition to paper and cardboard, all metal, plastic, styrofoam, or glass items with the recycling symbol 1-7 can be placed in the green recycling bins. Recycling bins are placed beside each desk in the offices and emptied as needed by the janitorial staff.

 

Acceptable materials include:

  • paper of any color
  • all glossy paper
  • newspaper, magazines
  • envelopes, including those with windows and/or labels
  • all folders those with metal hangers and/or hooks
  • computer paper, NCR (carbonless) forms and checks
  • paper that has been paper clipped, stapled, and/or taped
  • notebooks or folders that have plastic tabs or are bound together with plastic or wire spirals
  • cardboard (flattened boxes)
  • glass or aluminum bottles and cans marked with the recycling symbol 1-7
  • Wax-lined paper cups without the recycling symbol 1 - 7, as long as the wax lining has not been permeated by a liquid (coffee or tea soaked cups are not acceptable)

 

Unacceptable materials include:

  • overnight mail packaging
  • carbon papers
  • paper towels, tissue paper
  • plastic, styrofoam or waxed cups (with the exception of those marked with the recycling symbol 1 - 7 and paper cups with a wax lining that has not been soaked through)
  • waxed paper
  • rubber
  • wood
  • plastic bags
  • items that have to be dismantled into separate materials (staplers, pens, etc.)

Each night, our cleaners collect the trash in one bin and the recycling in another. Sometimes there are separate porters for trash and recycling, while at other times they will bring the bins together. Trash and recycling are placed in separate compactors on the loading dock. The trash is then removed and disposed of while the recycling is picked up and brought to a sorting facility to separate and recycle the various elements.

As plastic liners are not recyclable, green recycle bins are not lined. It is the responsibility of the tenant to make sure these bins remain clean. If you are interested in having plastic liners placed in these bins, please contact the management office for a proposal as this is a billable expense.

All paper leaves the property weekly in locked compactors and is bailed at the recycling company’s warehouse. Although confidentiality is reasonably preserved through this process, customers may choose to shred particularly sensitive documents before placing them in the recycling receptacles.

By fully utilizing the green desk side recycle bin, your occupants can:

  • contribute to the environment by recycling more waste
  • reduce operating expenses at Atlantic Wharf Office Tower

 

Composting/Organics Recycling

Atlantic Wharf Office Tower is proud to offer a comprehensive composting program for our retail tenants and office tenants. Our initiative for this program is not only to contribute to an environmentally sustainable cause, but to help in the reduction of waste costs for all. Waste through composting can be a lower cost alternative and a savings to all, but we must emphasize the importance of adhering to the strict guidelines of the composting program. All compost material must be bagged in Bio-green liners. Any contaminated compostable material (ice, glass, metal, plastic, liquids…) causing the entire load to be disqualified and dumped at a land fill will be billed back to the responsible customer.

 

Acceptable materials include:  

  • Food Waste - Fruit and Vegetables, Dairy Products, Egg Shells, Meat, Poultry
    and Seafood, Fat Trimmings, Bones, Rice, Beans and Pasta, Corn Cobs and Husks,
    and Spoiled Food.
  • Plants - Houseplant Trimmings, Weeds, Grass Clippings, Leaves, Floral Clippings, Seaweed, Pine Cones, and Pine Needles.
  • Food Soiled & Non-Recyclable Paper - Coffee Grounds and Filters, Tea Leaves / tea Bags, Paper Napkin, Paper Towels, Cereal Box-type Paperboard, Wet or Waxed Cardboard, and Soiled Brown Paper Bags
  • Other - Biodegradable Containers, Biodegradable Bags, and Items Made From Cornstarch.

 

Unacceptable materials include:  

  • Foil Wrappers
  • Plastic Cups And Lids
  • Plastic Straws
  • Plastic Plates, Bowls And Utensils
  • Coffee Cups
  • Frozen Food Boxes
  • Plastic Gloves
  • Bandages
  • Plastic Packaging Material
  • Styrofoam
  • Packing Peanuts
  • Twist Ties
  • Zip Ties
  • Twine
  • Plastic Strapping
  • Branches and Tree Clippings
  • Batteries
  • Hazardous Waste

For retail restaurants, we suggest color coded, 23 gallon slim jims to help your staff identify which items go where. Retailers can pick up a .36 gallon totter in the loading dock for transporting compost waste to the compactors, provided once a work order is requested via bptenantservices.com.

For office tenants, a small compost bin (convenient for a kitchen counter top) can be provided once a work order is requested via bptenantservices.com. Each night, our cleaners will check the compost bin for smells or removal of the compost. These particular bins are meant to trap and minimize odors so that compost is changed out when full. If the bins are full or have a strong odor, they will be replaced immediately, if not, they will be left until full.  

Important compost information:

All compost material must be bagged in Bio-degradable liners, this is a requirement for the program. Bio-green liners are available for purchase and can be requested via bptenantservices.com (possible two week lead time). Customers are welcome to purchase their own biodegradable bags, if preferred. 

Please keep your colleagues and employees well informed and trained regarding what is compostable and how it should be disposed. Signage and training is available upon request at no charge.

We welcome an in-person meeting and/or training to go over any of the recycling options provided at Atlantic Wharf.  Please contact the Property Management office at (617) 603-7180 to schedule a date and time.