Customer Handbook

In the event of an emergency, immediately call Atlantic Wharf Security at (617) 603-7190, or notify the appropriate emergency agency directly by dialing 911.

If the emergency agency is contacted directly, please also notify Atlantic Wharf Security at (617) 603-7190. Response to the specific location of the emergency will be more timely if Atlantic Wharf Security is prepared and can direct the emergency agency upon its arrival.

If any of the following incidents occur, they should be reported immediately to Atlantic Wharf Security at (617) 603-7190:

  • Fire or smoke.
  • Thefts or other criminal activity.
  • Strangers or suspicious individuals.
  • Solicitors on the property.
  • Threats or harassment.
  • Bomb threats or suspicious packages.
  • Safety hazards.
  • Flooding.
  • Lost or found property.

The above list does not include all possible incidents or emergencies that should be reported. The important factor to remember is: "If in!"

Because many emergencies may potentially impact other tenants, such as a bomb threat, it is required that each tenant notify Atlantic Wharf Security at (617) 603-7190 of any emergency impacting their area. After an initial impact assessment, Atlantic Wharf Property Management will forward information to other tenants as appropriate.